Pinfold Lane, Penkridge,
ST19 5AP

Urgent Problems and Out of Hours

Life Threatening Emergencies

In a life threatening emergency such as sudden severe chest pain, severe breathlessness, loss of power in a limb, loss of consciousness or severe bleeding dial 999.

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The practice is equipped to treat minor injuries like small cuts and joint sprains. If the injury is more severe or may involve a broken bone then you should attend the Accident & Emergency (A&E) Department at the following hospitals:

County Hospital, Stafford. Tel: 01785 230104. Please note this is not a 24 hour service.

Royal Stoke University Hospital, Stoke on Trent. Tel: 01782 715444.

New Cross Hospital, Wolverhampton. Tel: 01902 307999.

Also in the event of poisoning or overdose the attend A&E

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Urgent Problems during Surgery Hours

Please Telephone 01785 712300 during our surgery opening hours.

We now operate a triage system for patients requesting same day appointments. 

This means a GP will phone and speak to you before a same day appointment is booked.

Our Patient Services Team will need to take some details about the problem so the doctor has an idea of the reason for your request.  Please answer all the questions they ask.

The doctor will have a list of patients to contact and so may not call you back straightaway, it may be up to 2 hours after your original call.

The doctor will only attempt to contact you 2 times. 

Once you explain the nature of your problem the doctor will advise you if a same day appointment is necessary. They may offer to prescribe medication or advise that your problem should be dealt with in a pre booked appointment.

If a same day appointment is necessary they will offer you a sit and wait appointment and advise you of the time you should arrive at the surgery.  If there is a high demand for same day appointments you may have to wait up to an hour before you are seen.

These appointments are to discuss one problem only and we are unable to guarantee which doctor you will see.

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Requests for Same Day Telephone Calls

Doctors and Nurses have a few slots per day to deal with general telephone requests. Clinicians are unable to say what time they will be able to phone you back. It may be several hours after your original call. If you prefer a dedicated time slot for your call booking a timed telephone consultation may be more appropriate.

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NHS 111

NHS 111 can help if you have an urgent medical problem and you’re not sure what to do.

Get help online or on the telephone:

To get help from NHS 111, you can:

  • go to (for people aged 5 and over only)
  • call 111
  • NHS 111 is available 24 hours a day, 7 days a week.

In life threatening emergencies such as chest pain and severe shortness of breath you should call 999