Urgent Problems & Out of Hours

Life Threatening Emergencies

In a life-threatening emergency such as sudden severe chest pain, severe breathlessness, loss of power in a limb, loss of consciousness or severe bleeding dial 999.

Injuries

The practice is equipped to treat minor injuries like small cuts and joint sprains. If the injury is more severe or may involve a broken bone then you should attend the Accident & Emergency (A&E) Department at the following hospitals:

County Hospital, Stafford. Tel: 01785 230104. Please note this is not a 24 hour service.

Royal Stoke University Hospital, Stoke on Trent. Tel: 01782 715444.

New Cross Hospital, Wolverhampton. Tel: 01902 307999.

Also in the event of poisoning or overdose the attend A&E

Urgent Problems during Surgery Hours

Please Telephone 01785 712300 during our surgery opening hours.

We now operate a triage system for patients requesting same day appointments. 

This means a GP will phone and speak to you before a same day appointment is booked.

Our Patient Services Team will need to take some details about the problem so the doctor has an idea of the reason for your request.  Please answer all the questions they ask.

The doctor will have a list of patients to contact and so may not call you back straightaway, it may be up to 2 hours after your original call.

The doctor will only attempt to contact you 2 times. 

Once you explain the nature of your problem the doctor will advise you if a same day appointment is necessary. They may offer to prescribe medication or advise that your problem should be dealt with in a pre-booked appointment.

If a same day appointment is necessary they will offer you a sit and wait appointment and advise you of the time you should arrive at the surgery.  If there is a high demand for same day appointments you may have to wait up to an hour before you are seen.

These appointments are to discuss one problem only and we are unable to guarantee which doctor you will see.

Children aged 5 and under and patient aged 80+ will not be triaged. A member of Patient Services will offer a sit and wait appointment.  If the patient is particularly unwell or there are concerns please advice staff.

Requests for Same Day Telephone Calls

Doctors and Nurses have a few slots per day to deal with general telephone requests. Clinicians are unable to say what time they will be able to phone you back. It may be several hours after your original call. If you prefer a dedicated time slot for your call booking a timed telephone consultation may be more appropriate.

How to Get Healthcare Advice & Assistance
when the Surgery is Closed:

If you have an urgent medical problem outside normal surgery hours  (our opening times can be found here), and you need help fast, but it is not life threatening - CALL 111 - Available 24 hours a day, 365 days a year.

NHS 111

What to do when my Medical Practice is closed:

  • If you need medical help fast but it’s not an emergency call 111
  • If it’s a life-threatening emergency call 999

NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency.

  • Calls to 111 are FREE from landlines and mobiles
  • NHS 111 is available 24/7, every day of the year

When to call 111

  • You think you need to go to A&E or to another NHS urgent care service
  • The surgery is closed and you need healthcare advice
  • You don’t know who to call for medical help

When to all 999

  • Call 999 for life-threatening emergencies such as:
  • Major accident or trauma
  • Severe breathlessness
  • Severe bleeding
  • Loss of consciousness
  • Severe chest pain

During normal practice opening hours the practice remains your first point of contact for all routine requests.

More information about NHS 111 can be obtained from NHS choices at www.nhs.uk/111

Please only visit the A&E department if it is an emergency.