Appointments

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APPOINTMENTS

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How to Book Your Appointment

  1. By Telephone:
    Call 01785 712300 during our opening hours
    The appointment line is closed between 12.00 and 2.00pm on Thursdays for staff training.
  2. Online using Patient Access:
    Book your Appointment using Patient Access
    You will need to register for our online appointments service:
    See our Registration Notes for details.
  3. In Person: Visit reception during opening hours.

Remember if you can’t come – PLEASE cancel your appointment.

Click Here for further information

About our Appointments System

General Information

Please book one appointment for each patient who wishes to be seen.

To see a doctor of your choice please allow 3 to 4 days. Please understand we cannot always give you the doctor of your choice as he/she may not be available. Every effort is made to ensure that you are seen on time but if for some reason there is a delay, you will be informed.

Appointments with the Practice Nurse / Healthcare Assistant

Our Practice Nurses/Senior Healthcare Assistant are available by appointment for injections, diagnostic tests, smears, new patient checks, routine blood tests and blood pressure checks. We also run clinics specifically for diabetes, asthma, well baby, ante-natal, Coronary Heart Disease, hypertension and advice on healthier lifestyles and weight management.

Appointments with our Practice Pharmacist

Our Practice Pharmacist is available for medication reviews, queries regarding your medication and annual reviews for patients with hypertension and mental health issues.  Our Pharmacist is an independent prescriber and will be able to make appropriate alterations to your prescriptions.  If you see our Pharmacist for medication reviews you will not need to see the doctor to have your medication updated.

Guide to Patient Access - Online Booking & Cancellation of Appointments

If this is your first use of the Patient Access system, please take a few moments to read the guidance notes.

Telephone Consultations

Telephone consultations with a GP can be prebooked if you think your problem can be dealt with over the telephone or if you require advice.  An appointment time will be booked and the doctor will telephone you at approximately this time.  Please allow 30 minutes after your booked time for the doctor to call.  These appointments are part of the surgery time and, as with face to face appointments, can sometimes run late. 

If your phone rings out unanswered or the doctor gets an engaged tone/voice message, they will try once more to contact you.  If they are unable to contact you after two attempts your appointment slot will be cancelled.  The doctor will not call you back again, you will need to book another telephone appointment slot. 

Telephone appointments are only available during surgery hours.

Advice is also available from the NHS 111 service by calling 111 from your landline or mobile phone.

Chaperones

If you anticipate that you may require an examination by the Doctor and feel that you would like a chaperone to be present, please make reception aware at the time of booking your appointment so that this can be arranged. Alternatively bring along a member of your family or friend to your appointment.

Cancelling an Appointment

If you are unable to attend for your appointment please tell us in good time so that we are able to offer another patient the use of that appointment.

You can use one of the following methods:

  1. Cancel Online using Patient Access:
    Cancel Your Appointment online using Patient Access.
  2. Cancel Online:
    Cancel Online using this alternative method (no login required).
  3. By Telephone:
    Please call us on 01785 712300.
  4. By Fax: Please send us a fax on 01785 713696.
  5. In Person: Call into your surgery and let the receptionist know in person.

We can offer your appointment to someone else and therefore help to reduce waiting times.

As part of our commitment to all our patients we monitor the efficient use of appointments. If a patient regularly fails to attend a booked appointment, the practice reserves the right to remove them and their family from the practice list.

Friends and Family Test

Free Text Reminders

This service reminds you of an appointment via a text message. All registered patients are automatically opted into the service.

Please ensure if you wish to use this service we have your correct mobile telephone number and inform us as soon as possible if your number changes.

If you do not wish to subscribe please contact the surgery and inform reception that you wish to opt out.